Customer Response Time
Trident Net operates the following internal escalation procedure so that appropriate resources can be applied in case of problems which are not resolved within the 6 hour restoration time.
Email: abuse@tridentnet.net
| Trident Net’s Technical |
Hours After Fault Notice |
| Business Manager |
2 Hours |
| Customer Services Manager |
4 Hours |
| Managing Director |
6 Hours |
| |
Abuse Email
Any complaints regarding prohibited use or other abuse of the Trident Net Network, including violations of this Policy, should be sent to Trident Net. Please include all applicable information that will assist Trident Net in investigating the complaint.
Email: abuse@tridentnet.net
Complaints & Escalation Process
Trident Net operates the following internal escalation procedure so that appropriate resources can be applied in case of a Complaint.
Email: complaints@tridentnet.net
| Trident Net’s Complaints |
Hours after Complaints Notice |
| Business Manager |
2 Hours |
| Customer Services Manager |
4 Hours |
| Managing Director |
8 Hours |
Terms and Conditions
Nominet Terms and Conditions
http://www.nominet.org.uk/go/terms
2 Year Domain registrations and renewal of .co.uk will be billed at £25.00 for 2 years . co.uk domains which are due for renewal, an e mail reminder will be sent 60 days before the domain is due to expire then a second mail 30 days from expiry. To renew your domain with Trident Net please respond to the renewal request sent via email. All domain transfers are free of charge .
